What RemediateDesk actually does
An AI agent with a real connection to every endpoint you manage: it runs the diagnostic, reads the output, decides the next step, and asks a human before anything risky.
Everything your L1 tech does, automated
Real diagnostics on real machines — Windows, macOS, or Linux — not scripted decision trees.
Printer fixes
Spooler restarts, driver resets, and queue clears — resolved before the user finishes their coffee.
Network diagnostics
Wi-Fi drops, DNS failures, and VPN handshake issues diagnosed with live command output.
Service recovery
Crashed or stopped Windows services detected and restarted automatically.
Disk & storage
Low disk space alerts with automatic cleanup of temp files and old logs.
Performance triage
High CPU/memory processes identified and slow-boot startup bloat trimmed.
Windows Update
Stuck updates, failed installs, and update service resets handled end to end.
Outlook connectivity
Profile resets, cache clears, and Exchange connectivity checks on demand.
Permissions
File and folder permission issues diagnosed and safely corrected.
Human-in-the-loop
Every risky command is queued for one-click approval before it runs.
What it can diagnose
It doesn't stop at the endpoint
The same diagnose-approve-fix loop also plugs into where your tickets and your clients' identities already live.
ConnectWise & Autotask tickets
Map a PSA ticket to a machine once. Every future update to that ticket automatically kicks off the same diagnose → approve → fix flow RemediateDesk's chat already uses, then comments back on the ticket once it's resolved — no copy-pasting between your PSA and a separate tool.
- Goes through the identical approval gate as a chat message — a ticket trigger never skips human review.
- Comments post as internal notes by default, never surfaced to the end customer unreviewed.
Microsoft 365 user & license management
Reset a password, add someone to a group, or free up a license — by chatting in plain English. RemediateDesk calls the Microsoft Graph API directly, per office, after a one-time admin consent from that client's Global Admin.
- Identity actions like deleting a user or resetting a password always need human approval — even on machines otherwise set to run everything automatically.
- Scoped per office/tenant — one admin consent, no shared credentials across clients.
Autonomous doesn't mean unsupervised
The reason automation tools fail at MSPs isn't capability — it's trust. Every design decision here starts from "would a technician actually let this run."
Nothing risky runs unreviewed
Every command is classified by risk before it ever touches a machine. Safe commands can run automatically; anything risky or destructive waits for a one-click approval from your tech — never silently.
A real audit trail, not a black box
Every command it proposed, every output it read, every decision it made — logged in plain English, in order, for every machine. Nothing runs that you can't go back and see.
You set the trust level, per machine
Ask before every command, ask only on anything risky, or let it run autonomously on machines you trust — your call, and it can change any time.
It reasons live — it doesn't run a script and hope
No pre-built workflow to maintain, no automation engineer keeping brittle rules alive. It reads what's actually happening on the machine right now and decides the next step, the way a real technician would.
Ready to stop context-switching on printer tickets?
Start with 30 days free on up to 250 endpoints - no card required. Then $99/mo including 15 endpoints, $599/mo flat past 181, plus $2 for each ticket RemediateDesk actually resolves.
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