Simple, published pricing
A published base plus $2.00 for each ticket RemediateDesk actually resolves — so the bill tracks work delivered, not seats. Technicians are always unlimited.
Pricing that fits how your fleet actually works
A published base plus $2.00 per ticket we actually resolve - so the bill tracks work delivered, not seats or guesswork. Small fleets pay per endpoint; past 181 the base flattens at $599/mo. Technicians are always unlimited - add as many as you need without your bill changing.
Up to 181 endpoints: your first 15 are included in the $99/mo base, then $4 → $2.75 per endpoint past 49 - graduated, so adding an endpoint never makes your bill go down. Past 181 the base flattens at $599/mo all the way to 2,000 endpoints. On top of the base you pay $2.00 for each ticket RemediateDesk actually resolves - nothing for one it only looks at, and nothing for one it hands back to you.
No card, no feature gating — enough to cover most fleets outright, or a real slice of a larger one. At the end you get your own numbers — what we resolved, what we handed back to your techs, and what we got wrong — measured, not estimated. Decide after you have seen them.
Every plan includes the full product — AI-driven diagnosis and remediation, Faster and Expert response modes, and full command-approval controls. No feature gating by tier or by plan. Running a fleet in the thousands, or need custom contract terms? Talk to us.
Not every "AI service desk" does the same job
Most tools in this category fall into two camps: ticket-triage assistants that read a ticket and leave a comment, or automation libraries that match a ticket to a pre-built script. Neither actually reasons about a problem it hasn't seen before.
| Ticket-triage bots | Automation libraries | RemediateDesk | |
|---|---|---|---|
| Diagnoses a problem it hasn't seen a script for | |||
| Actually executes the fix on the machine | |||
| No automation engineer maintaining scripts | |||
| Tells you what's worth automating from your own ticket history | |||
| Full audit trail + per-command approval gate | varies | varies | |
| Real, published, self-serve pricing | varies | varies |
Automate known fixes with a saved Autopilot playbook, and let the AI investigate live - reading what's actually happening on the machine right now, the way a real technician would - for everything you haven't seen before.
Questions MSP owners actually ask
Both, by design. Save a known fix as an Autopilot playbook and it reruns instantly and deterministically the next time that exact issue comes up — no LLM call needed. But you're never limited to what's already been saved: for anything without a matching playbook, the AI reasons about the problem from scratch and writes new diagnostic commands itself, instead of failing silently because no script exists for it.
Every command is classified before it runs. Read-only diagnostics execute immediately. Anything that changes state (restarting a service, editing the registry) queues for one-click human approval. Genuinely destructive commands (formatting a volume, force-deleting directories) are blocked from auto-approval entirely and always require an explicit human decision. You can also stop the AI mid-diagnosis at any time from the chat.
It doesn't loop forever or fail silently: once it's made several attempts without converging, it says so plainly in the chat and asks how you'd like to proceed instead of continuing to guess. A technician can jump in and take over at any point.
Yes — a lightweight endpoint agent that only opens an outbound HTTPS connection to your server, so there's no inbound firewall rule to open at the client site. One install command per office; every machine at that office can reuse the same install key.
Yes. Windows installs from an MSI; macOS and Linux install a single static binary with no runtime or dependencies to install first — one command covers Intel and Apple Silicon Macs and amd64/arm64 Linux. The AI adapts its commands to each machine's OS automatically (PowerShell cmdlets on Windows, native tools on macOS and Linux).
Ready to stop context-switching on printer tickets?
Start with 30 days free on up to 250 endpoints - no card required. Then $99/mo including 15 endpoints, $599/mo flat past 181, plus $2 for each ticket RemediateDesk actually resolves.
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