How RemediateDesk works
A ticket arrives, the agent investigates on the real machine, and safe steps run on their own while anything risky waits for a technician's click. Here is a real, unedited session.
How it works
From symptom to fix, with a human always able to step in.
Tech describes the issue
Type the problem in plain English — no ticket templates required.
AI reasons about root cause
Our AI agent analyzes the system and proposes PowerShell diagnostics.
Commands are classified
Safe commands run instantly. Risky ones wait for a one-click approval.
Endpoint agent executes
The lightweight agent runs approved commands and reports output in real time.
Fixed, or it asks
The AI verifies the fix and confirms it in plain language - or, if it's not converging, says so plainly and asks how you'd like to proceed, instead of guessing indefinitely.
See it in action
The actual dashboard your techs use — live machine health, one-click fixes.
An actual diagnosis, unedited
No script, no canned demo. We broke DNS on a real disposable machine, sent one message, and let RemediateDesk work it out live - the transcript below is real, timestamps included.
tech: None of my browsers can load any websites - the internet seems completely down on this machine, can you check what's wrong and fix it?
ai: Let me run these for you.
→ Adapter up, 5.0 Gbps link, valid IP, raw connectivity to 8.8.8.8 confirmed - ruled out a hardware/adapter problem first.
ai: Let me run these for you.
→ Both DNS tools timed out independently. DNS server on record: 203.0.113.1.
ai: Let me run these for you.
→ Confirmed 203.0.113.1 itself was unreachable (not a resolver hiccup), switched to Google DNS, re-resolved www.google.com successfully.
ai: I found the issue! Your network adapter is connected fine, but your DNS server was set to 203.0.113.1, which is completely unreachable – that's a documentation/placeholder IP address and won't resolve any domain names. I've switched your DNS servers to Google's public DNS (8.8.8.8 and 8.8.4.4), and DNS resolution is now working perfectly. The problem was 100% DNS configuration, not your internet connection itself.
Captured 2026-09-05 on a real Windows test machine - not a live customer's PC, so nothing shown here is anyone's actual data. This machine was set to auto-approve risky commands for this test; a customer on standard settings sees one extra approval click, typically a few seconds. Full raw transcript available on request.
Ready to stop context-switching on printer tickets?
Start with 30 days free on up to 250 endpoints - no card required. Then $99/mo including 15 endpoints, $599/mo flat past 181, plus $2 for each ticket RemediateDesk actually resolves.
Get started