Connect Autotask and link a machine to its ticket asset (demo)
Connect Autotask with an API user, then link each machine to its Autotask asset so a ticket reaches the right machine.
Transcript
- Open Integrations and connect Autotask so tickets reach the right machine.
- Enter the API credentials from your Autotask account, then choose Connect.
- Once connected, link each machine to its Autotask asset. A machine with no asset yet shows a suggestion when the names match.
- Linking only stages the change. Nothing is written until you save. After saving, tickets for that asset are tied to the machine.
Read the written steps
The recording was made on a test machine, not a customer machine. It is also on our YouTube channel.
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