Assign tickets and see what was handed off (demo)

Assign a ticket from the Dashboard queue, filter the queue by owner, and see tickets a technician took over from the AI.

Assign tickets and see what was handed off (demo). 0:27
Transcript
  1. The Dashboard queue lists the tickets that need a person.
  2. Click the assignee on an unassigned ticket and pick a teammate. This changes the assignment in RemediateDesk only.
  3. Filter the queue by Mine, Team, Unassigned or All.
  4. When a technician takes a ticket over from the AI, it moves to Handed off so nothing is lost between the AI and the person.

Read the written steps

The recording was made on a test machine, not a customer machine. It is also on our YouTube channel.

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